Order Terms

High-quality products tailored for wholesalers and distributors worldwide.

Order Terms

Tianz Baked Goods Co., Ltd. supplies baked goods and pastry products for international B2B customers. Our range includes breads, toast, bagels, croissants, cookies, cakes, cheesecakes, pastries, mochi products, egg tarts, and other bakery items. The following ordering process is designed to help importers, distributors, wholesalers, retailers, foodservice buyers, and private-label customers confirm product, packaging, commercial, and delivery requirements clearly.

1. Inquiry and Product Selection

Please send us an inquiry with the products you are interested in and as much detail as possible. You may refer to an existing product or provide specifications, reference images, samples, or a target market brief.

To prepare an accurate response, please include the following information when available:

Complete information helps us assess product suitability, customization feasibility, packaging options, and quotation details efficiently.

2. Product Customization and Quotation

Customization may be discussed for products such as cookies, sliced toast, filled breads, croissants, macarons, cheesecakes, sponge cakes, flaky pastries, mochi daifuku, and other bakery products. Available options depend on the product and may include flavor, filling, sweetness, unit size, portion format, packaging configuration, label design, and carton specifications.

After reviewing your requirements, Tianz Baked Goods Co., Ltd. will provide a quotation based on the selected products, order quantity, recipe or specification requirements, packaging, labeling, destination, shipping terms, and other relevant order details. Prices and minimum order requirements are subject to confirmation for each inquiry.

If a sample or product-development process is required, the related procedure, cost, preparation time, and shipping arrangement will be discussed before proceeding. Approval of a sample does not constitute a production order unless the commercial order is separately confirmed.

3. Specification, Artwork, and Sample Approval

Before order confirmation, both parties should review the applicable product specifications. These may include ingredients, flavor, filling, unit weight, dimensions, appearance, storage conditions, packaging structure, pack count, carton size, and labeling content.

For private-label orders, the buyer should provide print-ready artwork, brand assets, required text, barcode files, and any mandatory market information. The buyer is responsible for confirming that trademarks, claims, label wording, and supplied artwork may be legally used in the destination market. Production artwork should be checked carefully because changes requested after approval may affect cost and schedule.

When samples, digital proofs, packaging mockups, or pre-production references are provided, production will proceed according to the mutually approved version and the confirmed order documents.

4. Order Confirmation

An order is considered confirmed after the parties have agreed on the main commercial and technical details and the applicable order document has been accepted. Depending on the transaction, the confirmation documents may include a quotation, proforma invoice, purchase order, product specification, packaging requirements, and approved artwork.

Please verify the following information before confirming an order:

  1. Product names, item numbers, specifications, flavors, and quantities.
  2. Unit packing, inner packing, carton configuration, and label requirements.
  3. Unit prices, total value, currency, and applicable trade terms.
  4. Payment arrangement and receiving account information.
  5. Shipping destination, consignee information, and required documents.
  6. Requested schedule and any agreed inspection or approval points.

Any modification after confirmation is subject to review. Changes involving ingredients, packaging, artwork, quantity, or delivery arrangements may result in revised pricing, additional charges, or an adjusted production schedule.

5. Payment Terms

Payment terms are agreed according to the order value, customization level, production requirements, transaction history, and other commercial considerations. The currency, payment method, payment schedule, bank charges, and payment due dates will be stated in the applicable quotation or proforma invoice.

Production scheduling may depend on receipt of the agreed payment and completion of all required approvals. Customers should use only the payment details shown on verified commercial documents issued by Tianz Baked Goods Co., Ltd. If payment instructions appear to change, please confirm them with our authorized contact before transferring funds.

6. Production and Quality Confirmation

Production is arranged according to the confirmed product specifications, quantities, packaging details, and schedule. The actual production timeline depends on the product type, order volume, ingredient and packaging availability, customization requirements, seasonal demand, and approval status.

During order execution, we may contact the buyer to clarify specifications or confirm details that affect production. Where agreed and practical, production updates, packaging images, or other confirmation materials may be provided. Any buyer-requested third-party inspection should be arranged in advance, and the scope, timing, access requirements, and related costs must be agreed before inspection.

As baked products may naturally show reasonable variation in color, shape, texture, or dimensions, the acceptance criteria should be based on the confirmed specification and any approved reference sample, where applicable.

7. Food Information and Buyer Responsibilities

Because bakery products may contain or come into contact with ingredients associated with allergies or dietary restrictions, buyers should clearly communicate all relevant ingredient, allergen, labeling, and market-access requirements before order confirmation. Product suitability must be assessed using the final confirmed specification rather than general product names or reference images.

The buyer is responsible for identifying import rules, registration requirements, language requirements, local labeling standards, permitted claims, customs procedures, and other regulations applicable in the destination market. We will review requested documents and product information according to the specific order, but document availability and product compliance requirements must be confirmed before purchase.

Storage, handling, transport temperature, and shelf-life expectations should also be discussed at the inquiry stage. Final conditions will depend on the product formulation, packaging method, distribution plan, and destination requirements.

8. Packing and Shipping

Products will be packed according to the confirmed packaging specification. Options may include individual retail packs, multipacks, foodservice packs, private-label packaging, inner cartons, and export cartons, depending on product requirements and order quantity.

Shipping may be arranged by the buyer, by a nominated freight forwarder, or through a mutually agreed logistics option. The appropriate transport method depends on product characteristics, storage requirements, order volume, destination, cost, and requested schedule. Freight charges, insurance, customs clearance, duties, taxes, destination handling fees, and other logistics costs will be allocated according to the confirmed trade terms.

Any shipping date provided before final confirmation is an estimate. Dispatch timing is subject to production completion, payment status, packaging readiness, carrier availability, documentation, inspection requirements, and other order-specific factors. Transit times are controlled by logistics providers and customs authorities and may vary.

9. Shipping Documents

Standard commercial and shipping documents will be prepared according to the confirmed transaction and shipping arrangement. If the buyer requires specific certificates, declarations, legalized documents, special invoice wording, or destination-specific documentation, these requirements must be submitted before order confirmation.

Document availability, format, issuing process, cost, and preparation time are subject to review. The buyer should check consignee details, product descriptions, quantities, values, and other document information promptly to help prevent customs or delivery delays.

10. Receipt and Inspection

Upon delivery, the buyer should inspect the shipment promptly. Please check the carton count, packaging condition, product identity, batch information, quantities, and any visible transport damage before signing the carrier’s delivery record where possible.

If cartons are damaged, missing, opened, wet, crushed, or otherwise affected during transportation, the condition should be recorded with the carrier. Clear photographs, videos, delivery records, and other supporting evidence should be retained for any logistics claim.

11. Claims and After-Sales Support

If an order issue is identified, please contact Tianz Baked Goods Co., Ltd. promptly and provide the order or invoice number, product name, batch or lot information, affected quantity, a detailed description, and clear supporting photographs or videos. For product-related concerns, please also retain the affected goods and original packaging while the matter is being reviewed.

Each claim will be evaluated according to the confirmed specification, order documents, available evidence, storage and handling conditions, and the nature of the issue. The appropriate solution, if applicable, will be discussed based on the investigation and the circumstances of the order. Goods should not be returned or disposed of without prior written agreement unless required for safety or by local authorities.

12. Cancellations and Order Changes

Cancellation or postponement requests must be submitted in writing and are subject to confirmation. If ingredients, printed packaging, labels, production materials, or other order-specific items have already been purchased or processed, the buyer may be responsible for related costs. The applicable arrangement will depend on the order status and the terms confirmed between both parties.

13. Ongoing Cooperation

For repeat orders, please reference the previous order and identify any requested changes. Product formulas, packaging components, logistics costs, and market requirements may change over time, so pricing, availability, specifications, and schedules should be reconfirmed for each purchase.

We welcome clear forecasts and advance purchasing plans from distributors, retailers, foodservice operators, and private-label partners. Early communication helps Tianz Baked Goods Co., Ltd. coordinate product selection, customization, packaging preparation, production planning, and international delivery more effectively.

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